FAQ for Tough Tailor

Orders

How do I check the status of my order?
To check the status of your order, please click here. If you have an account on toughtailor.com, you can log in and view your order status on the “My Orders” page.

Can I change or cancel my order after placing it?
Once an order has been placed, it is not possible to make changes to it. However, if you contact us within 1-2 hours of placing your order, we may be able to cancel it for you. Please note that once your order has been fulfilled, it cannot be cancelled.

What is your return policy?
Items purchased from toughtailor.com may be returned within 30 days of the original purchase date. To be eligible for a refund, items must be returned in their original condition with all tags attached and must not have been worn, altered, washed, or damaged. We do not accept returns from third-party retailers.

What is your exchange policy?
If you need to exchange an item, it must also be in its original condition with all tags attached and must not have been worn, altered, washed, or damaged. After we receive the item, we will ship the exchange item to the original shipping address. We will only accept exchanges if the item total is less than or equal to the exchange amount.

What happens if my order is cancelled?
Your order may be cancelled due to stock availability issues. If this is the case, you will receive a refund to your original payment method. Please note that it may take 5-10 business days for the refund to process.

How can I find out when an out-of-stock item is available again?
You can stay up to date on our latest items that are back in stock by subscribing to our newsletter. You can also receive an email notification when the item is back in stock by simply clicking on the desired product, choosing your preferred size, and selecting the ‘Notify Me When Available’ button.

Shipping

Are shipping estimates guaranteed?
All shipping estimates are provided by the carrier. Once the package leaves our facility, it is out of our control. However, we understand the frustration and will do our best to assist you in resolving any issues.

What about international duties and taxes?
Duties and taxes for international orders will be automatically calculated and displayed during checkout.

Can I have my package held at a carrier location?
We no longer offer the “Hold At Location” service at this time.

I hope this revised FAQ meets your needs. If you require any other content adaptations, please let me know.